Common purchase queries answered

Orders and Shipping

Depending on your location and time at which you place the order, we estimate 4 to 7 days in Canada, 7 – 14 days USA, the rest of the world depends on individual countries shipping system but we estimate 20 days..

Click on the Login/ Register button on top of the site and follow the registration prompts.

Login and click on my account. From your account page go to my addresses and update your address.

Log into your account, go to your account page and select my orders tab. From here you can find details about your orders, status and tracking information.

No. We do not log or store credit card information. All financial information are handled directly by our partner payment solution firm, in this case Paypal, Stripe or Square, depending on product purchased.

Sales taxes are charged as applicable to product location.

We try our best to provide services to all countries no matter where you order from. If you have doubts please contact our customer care team, we would be glad to assist you.

Depending on the quantity of product purchased, most times we ship together to save our customers the cost.

If you need to swap an item

Returns and Exchanges

All products have a 30 day return policy except  for skincare products which are none returnable if already used.

Please contact our customer support team immediately.

Please contact our customer support team immediately.

Please contact our customer support team immediately.

mail to (customercare@tellgrade.com)

Please contact our customer support team immediately.

Please contact our customer support team immediately.

Yes. Please contact our customer support team immediately.

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