Common queries answered
Frequently asked Questions
Depending on the shipping option selected and shipping address location, we estimate within 2 to 7 days – This does not apply to international shipments.
Except for certain beauty and body products, customers have a 30 day period to return products they are dissatisfied with.
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To change an order, log into your account and navigate to your order list. Select particular order you want to change, make changes and save. Please note that this is only applicable to orders that have not been packaged for shipment.
Log into your account, navigate to my order lists and click track order. You can also track your order by following the link provided in the confirmation e-mail sent to you when your order shipped.
Our award winning customer care is always available to support you. Please drop us a message with your details and we will get in touch with you under 24 hours.
We ship to Canada and USA. Please contact us to arrange shipping to your country if outside these two.
Depending on item size, time of purchase and shipping location, items maybe shipped together or separately.